Case Operations
Case Management
All beneficiary, provider, and internal operations cases in your regions.
| Case | Subject | Category | Owner | Status | SLA |
|---|---|---|---|---|---|
| CS-0004421 | Consultation not covered — outpatient claim rejected Rosario D. Mercado | Beneficiary Support Claims dispute | You | In Progress | 42% |
| CS-0004418 | Journey stalled at Empanelment — 21 days Benedicto R. Ampatuan | Beneficiary Support Journey escalation | You | Escalated | Breached |
| CS-0004430 | Missing PIN on submitted transaction Marites C. Sabang | Beneficiary Support Enrollment data | You | Awaiting Info | 68% |
| CS-0004402 | Provider requesting reconciliation for June 2026 Talisay District Hospital | Provider Support Reconciliation | Miguel A. Suarez | In Progress | 55% |
| CS-0004440 | Callback requested — coverage clarification Liezel P. Cordero | Beneficiary Support Information request | You | New | 22% |
| CS-0004380 | Referral loop closed — beneficiary discharged Jomar T. Villanueva | Beneficiary Support Care coordination | You | Resolved | 100% |