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Good day, Ana Faye
Signed in as Case Manager · Friday, July 24
Guided demo journeys
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Priority Actions
Requires attention today
Assigned to me
5
Active cases
SLA at risk
2
Requires action
Stalled journeys
2
More than 14 days in stage
Resolved this week
12
+3 vs last week
My Work Pipeline
New
1
1
In Progress
2
2
Awaiting Info
1
1
Escalated
1
1
Resolved
1
1
Today's Schedule
- 09:30Callback — R. MercadoCoverage clarification
- 11:00Provider meetingTalisay District Hospital
- 14:00Journey reviewRegion XI · 8 beneficiaries
- 16:00Escalation huddleCase CS-0004418
Recent Records
| Case | Subject | Status | SLA |
|---|---|---|---|
| CS-0004421 | Consultation not covered — outpatient claim rejected | In Progress | |
| CS-0004418 | Journey stalled at Empanelment — 21 days | Escalated | |
| CS-0004430 | Missing PIN on submitted transaction | Awaiting Info | |
| CS-0004402 | Provider requesting reconciliation for June 2026 | In Progress | |
| CS-0004440 | Callback requested — coverage clarification | New |
Communications
- EmailUnreadRe: Coverage confirmation — CS-0004421Rosario D. Mercado
- SMSDeliveredAppointment reminder — Malolos RHU IRosario D. Mercado
- PortalAssignedRequesting update on empanelmentBenedicto R. Ampatuan
- LetterSentFormal notice — Renewal of accreditation MOA-2024-VII-118Talisay District Hospital