AR
Ana Faye Reyes
Region III — Central Office
Provider Support · Reconciliation · CS-0004402

Provider requesting reconciliation for June 2026

In ProgressHighRegion VII
SLA
55% remaining · due 7/25/2026
01New
02In progress
03Waiting
04Resolved
05Closed

Case summary

Beneficiary reports that a recent outpatient consultation at Talisay District Hospital was rejected under their current PhilHealth coverage. The claim was submitted on 2026-07-14 and returned with error code 402. Investigation is in progress with the empanelment and claims-support teams.

Timeline

  • 2026-07-22 09:12
    Note added — awaiting provider response
    Ana Faye Reyes
  • 2026-07-20 14:32
    SLA milestone: 60% consumed
    System
  • 2026-07-20 08:14
    Case assigned to Region III Claims Support
    Ana Faye Reyes
  • 2026-07-19 17:22
    Inbound call — requested status
    R. Mercado
  • 2026-07-18 11:00
    Case created from portal submission
    System