Case Operations
Escalations
Cases escalated to Team Lead (L1), Regional Manager (L2), or Executive Office (L3).
| ID | Case | Subject | Level | Raised | Owner | Status |
|---|---|---|---|---|---|---|
| ES-221 | CS-0004418 | Journey stalled at Empanelment — 21 days | L2 | 7/18/2026 | Regina P. Delfin | In Review |
| ES-220 | CS-0004402 | Provider requesting reconciliation for June 2026 | L1 | 7/19/2026 | Miguel A. Suarez | Open |
| ES-217 | CS-0004421 | Consultation not covered — outpatient claim rejected | L3 | 7/15/2026 | Executive Office | Open |