Journey stalled at Empanelment — 21 days

Beneficiary reports that a recent outpatient consultation at the accredited provider was rejected under their current PhilHealth coverage. The claim was submitted on 2026-07-14 and returned with error code 402. Investigation is in progress with the empanelment and claims-support teams.

• 2026-07-22 09:12
  Note added — awaiting provider response

  Ana Faye Reyes
• 2026-07-20 14:32
  SLA milestone: 60% consumed

  System
• 2026-07-20 08:14
  Case assigned to Region III Claims Support

  Ana Faye Reyes
• 2026-07-19 17:22
  Inbound call — requested status

  R. Mercado
• 2026-07-18 11:00
  Case created from portal submission

  System