YAKAP 360/Workspace/Record
AR
Ana Faye Reyes
Region III — Central Office
Escalation · ES-221

Journey stalled at Empanelment — 21 days

Linked to case CS-0004418

Escalation path

L1
Team Lead
L2
Regional Manager
L3
Executive Office

Reason

SLA breached, beneficiary is a senior citizen

Activity

  1. Escalation raised at L2
    7/18/2026, 9:00:00 AM
    Ana Faye Reyes
    SLA breached, beneficiary is a senior citizen
  2. Assigned to owner
    2026-07-19 11:00
    Regina P. Delfin

Meta

Status
In Review
Level
L2
Owner
Regina P. Delfin
Raised
7/18/2026, 9:00:00 AM